Support
Help & FAQ
Quick answers to the questions we hear most. Need something else? WhatsApp us on +1 (242) 806-5180.
How do I place an order?+
Browse the market, add items to your cart, and check out. At checkout you choose delivery to the address you provide or shipping by a named mailboat with your destination and collection instructions.
What payment methods are accepted?+
You can pay by RBC Plug & Pay (Visa / Mastercard) at checkout, or choose Cash on Delivery (COD). RBC card payments are processed securely outside our servers.
How long does delivery take?+
Address-delivery timing depends on the destination. Mailboat orders require the boat name and destination and must be scheduled at least 48 hours ahead; we confirm the sailing with you.
How do I track my order?+
Every order has a tracking page. Find it in My orders after signing in, or visit /track/<your order ID> directly. We also send WhatsApp / email updates as your order moves through fulfillment.
Can I cancel an order?+
You can cancel from My orders within 30 minutes of placing it, before we start packing. After that, whatsapp us on +1 (242) 806-5180 and we will help.
Do you have a wholesale program?+
Yes — visit Shop Bahamas to browse local and wholesale partners. For supplier inquiries (selling through BSC), see /supplier.
How do reviews work?+
Anyone with a BSC account can review a product they have viewed. Reviews are visible on the product page and help future shoppers. We may hide reviews that violate our community guidelines.
How do I save addresses for faster checkout?+
Sign in and visit your account to add a default delivery address. Future checkouts will pre-fill from your default.
Are prices in BSD?+
Yes. All prices are quoted in Bahamian Dollars (BSD), at par with USD. Prices include all applicable taxes.
Still need help?
Reach a real Bahamian on WhatsApp — we usually reply within an hour.